Experience — Yasmin Khan

Led two agile, cross-functional teams at the municipal and provincial government level, to deliver research services focusing on value for money and customer service excellence.

Evaluated and advised practice groups on upcoming next-generation technology focused on Artificial Intelligence, Blockchain and Legal Analytics in government and law firm departments to inform decisions on new, innovative research services.
Researched and developed best practice on data collection and research methods.

Strategic planning experience in information management, technology projects and change management in public and private sector departments to drive customer service excellence and productivity.

Compared service models to deliver research services for in-house legal departments to implement best practices, continuous improvement and drive innovation.
Evaluated budgetary and cost-effective needs within government oversight measures as needed.

Worked with corporate trainers with public sector departments to facilitate learning methodology and outcomes to increase research speed, productivity and efficiency.

Developed internal training on emerging technology within public and private sector organizations, including the drafting lesson plan curricula and method of training delivery.
Collaborated with software vendors to facilitate and co-teach scenario-based training sessions for client departments to improve learning outcomes and increase skill levels on emerging tech introduced in organizations.

End-to-end procurement and supplier management for public and private sector environments to ensure operational excellence of research function.

Worked with software vendors, client departments and users to showcase vendor demos, organize free trials and pilots in government departments, to identify, evaluate, recommend and procure technology and productivity tools.
Improved cost recovery and chargeback between offices and vendors for large government contracts to improve speed and efficiency of payment processes.

Analyzed competitive data on targeted companies into prospect lists, in-depth profiles for startups and small/medium sized companies to develop business development strategy.

Developed in-depth surveys to assess customer satisfaction and user needs for both enterprise and in-house government research departments to improve client relationships and product development.
Market research for startups and companies to develop marketing and sales approach.

End-to-end development of Knowledge and Research Portal from RFP stage to phased launch for a municipal department to improve information and knowledge sharing tools across the board.

Extrapolated usage insights and evaluate citation networks by working with vendors to develop dashboards to show value for money in large government procurements.
Leveraged usage insights to and customer feedback to develop data-driven service to support public and private sector environments in their requirements for evidence-based reporting, including statistical methods show value organizational assets to support strategic procurement decisions.